Role Purpose
The Technical Project Manager serves as the primary point of contact for client relationships and acts as the liaison between clients and the Staq technical team. This role is critical for ensuring client satisfaction, managing expectations and coordinating delivery efforts across multiple engagements.
Key Responsibilities
- Own and manage the full client relationship lifecycle
- Serve as the primary liaison between clients and the Staq technical team
- Ensure client requirements are clearly communicated and understood by the delivery team
- Monitor project health, timelines and deliverables
- Escalate risks and issues to the Growth Team as needed
- Conduct regular client status meetings and reporting
- Drive client satisfaction and retention initiatives
- Collaborate with the Growth Team on account expansion opportunities.
Qualifications & Experience
- 5+ years of experience in client-facing delivery or account management roles
- Technical qualification
- Strong understanding of software development lifecycles and technical concepts
- Excellent communication and stakeholder management skills
- Experience managing multiple concurrent client engagements
- PMP, Scrum Master or equivalent certification preferred
- Arabic and English fluency required.
Key Competencies
- Technically minded and detail-oriented, yet comfortable in a client-facing environment
- Strong interpersonal and relationship-building skills.
- Organized and proactive, able to anticipate issues and drive resolution.
- Comfortable working in a fast-paced, startup-style environment with shifting priorities.
What Would Make Someone Excellent in this Role
- Understanding of banking systems, payments, or fintech integrations
- Ability to simplify technical complexity into clear client narratives that build trust
- Strong ownership mindset - treating client success and delivery as personal accountability
- Strong project management skills
- Proficiency with project tracking and support tools.
