Technical Service Team Leader

6-8 Years

Job Description

Responsibilities

JOB DESCRIPTION

Low Current Systems

Install, configure, test, and maintain CCTV, Access Control, and other low-current systems.
Monitor system performance and ensure continuous operation with minimal downtime.
Perform preventive maintenance and conduct regular inspections on all low-current equipment.
Handle Service Requests, Incidents, and Problems according to ITIL best practices

HHT & VMT Preparation

Prepare, configure, and troubleshoot Handheld Terminals (HHT) and Vehicle-Mounted Terminals (VMT) used across port and terminal equipment.
Ensure all devices are updated, secure, and fully operational before deployment.

IT Outsourcing Requests

Prepare and update all monthly IT outsourcing requests.
Track outsourced tasks and ensure accurate delivery, documentation, and closure.

Mobile Device Management (MDM)

Procurement & Inventory

Create purchase requests for IT materials, equipment, and consumables.
Inspect and verify received items to ensure they meet required specifications and quality standards.
Review stock availability in the IT store and maintain up-to-date inventory records.
Coordinate with Procurement and Warehouse teams for replenishment and stock management. Compliance & Safety
Ensure that all installations and activities comply with applicable safety standards and required regulations.
Maintain full adherence to corporate IT and security policies.

Service Level Management

Monitor, track, and maintain service level agreements (SLAs).
Measure performance against SLAs and identify areas for improvement.
Work with IT teams to ensure service delivery meets agreed targets.
Prepare SLA compliance reports with recommendations for service enhancements.
Track key metrics such as resolution times, customer satisfaction, and SLA adherence.

Requirements

Qualification and Certificates:

Bachelor's degree in Electronics, Communications, Electrical Engineering,
Computer Engineering, or a related field.
Any additional certifications in Networking, Low-Current Systems, or Information Technology are considered a plus.

Experience And Knowledge

6:8 years of experience in the same job field.
Strong knowledge of CCTV, Access Control, and other low-current systems.
Strong understanding of computer network infrastructure.
Experience working with TOS and port operation applications.
Knowledge and hands-on experience in managing devices such as VMTs, tablets, and HHTs – Day-to-day device management is crucial.
Familiarity with MDM (Mobile Device Management) solutions.
Good understanding of ITIL concepts and processes .
Ability to use Service Desk systems effectively .
Good knowledge of general IT infrastructure (network, hardware, and basic security principles)
V. Good English language skills
Dependable and flexible.
V. Good analytical and problem-solving skills.
Able to work in dynamic environment
Adapt with any change
Strong communication and documentation skills.