Required Qualifications and Experience
- Minimum of 15 years of experience in:
- Managing technical services.
- Managing maintenance teams.
- Executing major technical projects.
- Extensive experience in executing and managing:
- Installation
- Configuration
- Implementation
- Testing
- Development
- Operation Management
- Strong experience in:
- Information Technology
- Infrastructure
- Applications
- Advanced technical solutions and systems
- Leading and managing diverse technical teams and delivering projects on time and with the required quality.
- Experience in managing, organizing, and distributing tasks among:
- Onsite teams inside the Kingdom
- Offshore teams outside the Kingdom
- Nearshore teams
- Ability to optimize the utilization of human resources and competencies to increase productivity.
- Proficiency in managing operational processes and ensuring high-quality service delivery to customers.
- Holding technical certifications from global companies such as:
- Cisco
- Microsoft
- VMware
- AWS
- Others
- Ability to work under pressure and follow up on multiple projects simultaneously.
Roles and Responsibilities
- Develop operational plans for managing maintenance and technical support services.
- Manage and organize technical teams and ensure their readiness.
- Monitor project execution, testing, and delivery according to standards.
- Manage technical support and operational services for customers.
- Develop work procedures and ensure the implementation of best practices.
- Improve the efficiency of workforce utilization (Onsite/Offshore/Nearshore).
- Monitor the execution of technical tasks in infrastructure and application projects.
- Supervise technical documentation and reporting processes.
- Coordinate with various departments to ensure the quality of delivered services.
- Develop training and development plans for technical staff.
Educational Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- Possessing professional technical certifications from global vendors is considered a strong advantage.
Core Skills
- Strong leadership of technical teams.
- High-level planning and execution skills.
- Strong problem-solving and decision-making skills.
- Communication and customer management skills.
- High organization and operational management capabilities.
