Technical Support Customer Service (English Speakers)

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. Renowned for its innovative and customer-centric approach, ETISAL International delivers customized solutions to meet the diverse business needs of its clients. With an emphasis on global coverage, cultural understanding, and implementation of industry best practices, the company is committed to empowering clients to focus on their core businesses. ETISAL International values transparency, flexibility, integrity, and exceeding client expectations while leveraging state-of-the-art technologies to provide exceptional service quality.

Role Description

As a Technical Support Customer Service Representative, you will be responsible for providing top-notch assistance to customers by addressing their technical inquiries, resolving issues, and ensuring a positive customer experience. You will troubleshoot and resolve problems efficiently, maintain high levels of customer satisfaction, and document service interactions for future reference. This is a full-time, on-site role based in Cairo.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address and resolve various technical issues effectively.
• Strong Customer Support and Customer Satisfaction skills to build positive relationships and maintain high service standards.
• Analytical Skills to identify, assess, and provide efficient solutions to technical challenges.
• Fluency in English
• Ability to work in a team environment, with a focus on collaboration and effectiveness.
• Prior experience in customer service or technical support is an advantage.
• Basic knowledge of relevant technical tools and systems is beneficial.