Technical Support Engineer

EV Tech Support Engineer

Job Responsiblity

1. Technical Pre-sales Support.

Work closely with sales teams to support tenders, RFQs, and customer meetings. Provide technical presentations and product positioning. Analyze customer requirements and recommend suitable solutions (AC/DC chargers, system architecture,cloud, payment system)

2. Solution Design & Application

• Design EV charging system solutions (public charging, fleet, depot, etc.)

• Support site layout, power calculation, and system configuration

• Ensure compliance with local regulations (e.g., MoIAT, DEWA, IEC standards)

3. Project Delivery Support.

Coordinate with customers, EPCs, and internal teams for project execution.

Provide installation guidance, commissioning support, and trouble shooting.

Ensure smooth handover and system acceptance

4. Technical Documentation Prepare and review:

• Technical proposals• Datasheets and compliance documents• Certification support• Support localization

5. Product Feedback & Improvement

Collect market and customer feedbackWork with HQ R&D to improve:Product performance (e.g., high temperature, derating)Compatibility (vehicles, grid, OCPP)

6. After-sales & Troubleshooting

Support key accounts in resolving technical issuesAnalyze failures and provide root cause insights Improve uptime and customer satisfaction

Qulification:

1. Education Bachelor's degree or above in:Electrical Engineering Power Electronics Energy / Automation related fields

2. Experience: 1-3 years in: EV charging / power electronics / electrical systems. Experience with:DC fast charging systems (preferred) EPC / CPO / energy project

3. Language English as working language, Arabic / Turkish is a plus.