Technical Support Engineer (German OR French Proficient)

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Experience: 2 – 4 years

Job Summary:

The Onsite Service Delivery Manager (SDM) will act as the primary interface between the client and delivery organization, ensuring seamless execution of IT services in alignment with contractual SLAs, KPIs, and business objectives.

This role is responsible for service governance, stakeholder engagement, operational performance, escalation management, and continuous improvement, while coordinating closely with offshore teams, vendors, and internal stakeholders.

Key responsibilities:

• Provide technical point of contact for customers incidents.
• Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
• Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
• Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
• Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
• Perform and own technical management escalations in line with company procedure and case excellence policy.
• Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.

Experience required:

• Excellent customer service skills
• Networking basics (LAN & WAN protocols & Technologies)
• Interpersonal and communication skills.
• Time management.
• Ability to work under pressure and deal with multiple tasks.
• Problem solving skills.
• Language skills (Proficient in Spoken and Written French OR German)

Educational background:

• Bachelor of Science /Computer Engineering (E&TC, IT, CS).
• Cisco certificate at least CCNA, (CCNP plus)

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.