Skills:
IP Telephony protocols, Cisco Call Manager, VoIP, Cloud Telephony, cisco jabber, Cisco Unified Communications Manager (CUCM), Network Security, IP Networking,
Job Title : Technical Support Engineer - Network IP Telephony
Certification :
Cisco Certified Network Associate (CCNA)
CompTIA Network+
CCNP Voice certification
Cisco Certified Design Associate (CCDA)
Experience : 6+
Responsibilities
- Ensure high availability and reliable performance of the Network & IP Telephony environment.
- Design and implement IP telephony solutions, including voice mail, call routing, and conferencing.
- Configure Cisco IP phones, Call Manager, and other related components.
- Troubleshoot and resolve IP telephony issues.
- Maintain and optimize IP telephony infrastructure.
- Integrate IP telephony systems with other network infrastructure components, such as routers, switches, and firewalls.
- Ensure seamless interoperability between voice and data networks.
- Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.
- Configure security features such as firewall rules and access control lists.
- Diagnose and resolve complex IP telephony issues.
- Utilize troubleshooting tools to identify and fix problems.
- Maintain detailed documentation of network configurations and procedures.
- Create and update knowledge base articles.
- Managing CUCM Daily issues related to IP telephony.
- UCCX scripting and support.
- Cisco Jabber support (Expressway).
- Teams Admin portal management and configuration.
- Troubleshooting issues on SIP/ PRI lines.
- Cisco unity connection support
- Imagicle call recording, Billing support.
- Managing and support related to Critical call center and toll free.
- Day to day task on Cisco IM and Presence.
- Managing of cisco UCS severs.
- Coordinating with IT Helpdesk for troubleshooting Telephony issues.
- Maintaining backup, overall health of system.
- Port security and switching support on Cisco and Huawei.
- Management of Network devices like Router, Switches, Local Area Network Devices, Wireless Devices, Unified Communication devices, Firewalls, Load Balancers, WAF, NAC, etc.
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work independently and as part of a team.
Mandatory Skills
Strong understanding of IP telephony protocols (SIP, H.323, RTP, etc.)
Experience with Cisco Call Manager, Unity Connection, and IP phones
Knowledge of network protocols (TCP/IP, UDP, DNS, DHCP)
Experience with VoIP network design and implementation
Troubleshooting and problem-solving skills
Strong communication and interpersonal skills
