Our client, a multinational company based in Dubai is currently looking for an After-Sales Service Technical Engineer Rotating Equipment (Compressor). The position may be based in either Dubai or Saudi Arabia; therefore, the candidate should be willing to work in either location as required.
You will be responsible for after-sales service support for Process Gas Compressors across the Middle East, India, and Africa. The role combines technical support, customer relations, and coordination with internal and external stakeholders.
Key Responsibilities
Proactive Support
- Regular customer visits and technical meetings
- Proposal of preventive maintenance and service solutions
- Advisory support for spare parts planning
- Overhaul scope discussion and technical clarification
Troubleshooting
- Emergency first-response coordination
- Root cause analysis and discussion with the technical team
- Technical explanation and reporting to customers
Field Service & Coordination
- Arrange supervisory services and coordinate site mobilization
- Support dispatched supervisors
Workshop Technical Support
- Evaluate and assess partner workshops in advance to ensure technical capability, facilities, manpower, and quality standards
- Collaborate with the technical team on all necessary technical and commercial matters
- Plan and coordinate overhaul, maintenance, and repair activities
- Review inspection findings and determine necessary corrective actions
Technical Communication & Documentation
- Interpret engineering drawings
- Prepare technical explanations and reports for customers
- Communicate technical matters with the engineering team
Sales Support
- Provide technical support to the sales team for service proposals and quotations
- Define and clarify technical scope of work for commercial offers
- Support cost estimation and technical justification for pricing
Requirements
- Bachelor's degree in Engineering or a related technical field
- Minimum 5 years of experience in Petrochemical or Oil & Gas industry
- Experience with rotating equipment (compressors, turbines, pumps)
- Ability to read and interpret engineering drawings
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) for reporting, analysis, and presentation purposes
- Fluent in English (written and spoken); Arabic language skills are an advantage
- Willingness to travel (approx. 50%)
- Strong interest in mechanical systems and engineering
