Technical Support Engineer

Sprinklr

1-6 Years

Gurugram

Quick Apply

Posted a month ago
Over 500 applicants have applied

Job Description

Role Responsibilities:

Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms
Collaborate with product and engineering teams for bug resolution and feature improvement
Maintain and update technical documentation and knowledge base articles
Analyze logs and data flows using tools like Graylogs, Kibana, and Query Executors

Key Deliverables:

Timely ticket resolution within SLA, reducing escalation and re-open rates
Identification of product gaps with detailed RCA for engineering feedback
Creation of reusable documentation and guides for internal and customer use
Continuous support improvement through process enhancement initiatives

More Info

Job Type:

Permanent Job

Industry:

Information Services

Role:

ERP /CRM - Technical Consultant, Technical Support Engineer, Hardware Design Technical Leader, Technical Officer

Function:

IT, IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

About Company

Sprinklr

Job ID: 112030587

Jobs by Skill - IT

Jobs by Skill - Non IT

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Last Updated: 09-07-2026 00:20:48 PM

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