Technical Support Engineer

Company Description UNIVAL is a leading stockist of valves, fittings, flanges, and pipeline network components in Egypt, serving major companies and contractors across the country. The organization has become a preferred supplier for end-users seeking reliable, off-the-shelf industrial solutions. UNIVAL's success is driven by a technically proficient and experienced team that provides added value through expert consultation and detailed technical information. The company emphasizes customer-focused service, ensuring clients receive appropriate product options tailored to their operational needs.

Role Description The Technical Support Engineer is a full-time, on-site role based in Heliopolis. This position is responsible for providing technical assistance to customers and internal teams on UNIVAL's valves, fittings, flanges, and pipeline products. Day-to-day tasks include diagnosing and troubleshooting product and application issues, responding to technical inquiries, and guiding customers through solutions and best practices. The role involves documenting cases, preparing technical reports, and collaborating with sales and operations to ensure accurate product selection and customer satisfaction. The Technical Support Engineer will also contribute to continuous improvement by identifying recurring problems and recommending enhancements to processes and documentation.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills, with the ability to resolve product and application issues efficiently.
• Candidates should possess solid Analytical Skills to interpret technical data, identify root causes, and recommend practical solutions.
• Candidates should possess excellent Customer Support and Customer Service skills to manage inquiries, communicate clearly, and maintain professional relationships.
• Relevant technical education, such as a degree or diploma in Mechanical Engineering or a related field, is highly beneficial.
• Experience in industrial products, pipelines, or valves and fittings is an advantage.
• Strong written and verbal communication skills in English; Arabic proficiency is beneficial.
• Ability to work on-site in Heliopolis, manage multiple cases, and collaborate effectively with cross-functional teams.
• Basic proficiency with CRM or ticketing systems and standard office software tools is preferred.
• Educational Qualification: Bachelor's degree from a reputable university, preferably GUC, BUE, AUC, or other internationally recognized universities