Technical Support Help Desk

Responsibilities:

1- Provide first-line technical support to Stuff/Students via phone, email, and in person, addressing their inquiries and resolving technical issues.

2- Diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions.

3- Escalate complex issues to senior technical support specialists or relevant teams when necessary, ensuring proper documentation and follow-up.

4- Document all support interactions, resolutions, and troubleshooting steps accurately in our ticketing system.

5- Maintain a high level of Stuff/Students satisfaction through professional, courteous, and efficient service.

6- Stay up-to-date with product knowledge, technical advancements, and industry best practices.

7- Collaborate effectively with team members and other departments.

Job Requirements:

1- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is recommended.

2- Strong foundational understanding of computer hardware, operating systems (Windows, macOS, Linux is a plus), and basic networking concepts (TCP/IP, Wi-Fi).

3- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.

4- Outstanding verbal and written communication skills in English and Arabic ( German Language is Plus ).

5- A genuine passion for technology and a strong desire to learn and grow within a technical support role.

6- Exceptional interpersonal skills with a patient, empathetic, and customer-centric attitude.

7- Ability to work independently as well as collaboratively in a team environment.

8- Any of the below experiences will be add plus.

a. Experience in solving printers and copiers issue.

b. Experience in Audio / Visual equipment.

9- Minimum experience required 2 years in the IT field.

10- Able to work under stress and for long working hours.