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Emdad By Elm

Technical Support Representative

Emdad By Elm
Saudi Arabia, Jeddah
Fresher
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  • Posted 8 hours ago
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Job Description

  • Receiving and processing technical support requests through the ticketing system or phone calls.
  • Diagnosing technical issues related to hardware, networks, and software.
  • Providing direct user support (on-site, by phone, and remotely).
  • Managing and resolving issues related to contact center systems such as IVR and call recording systems.
  • Installing and configuring hardware and software, ensuring compatibility.
  • Following up on advanced incidents with specialized teams or vendors and escalating when necessary.
  • Supporting the setup of new accounts and user permissions.
  • Adhering to information security policies and IT governance.
  • Contributing to improving user experience and enhancing the quality of technical services.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Support
Employment Type:
Full time

About Company

Emdad By Elm

Job ID: 144641133

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Last Updated: 20-03-2026 09:43:44 PM
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