Job Purpose
The SPECIALIST, TECHNICAL SUPPORTEngineer will be responsible for providing technical support and assistance to users. This role includes troubleshooting hardware and software issues, supporting network connectivity, and ensuring that all IT services are delivered efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset.
Key Responsibilities :-
- Act as the first point of contact for IT support requests via phone, email, or ITSM system.
- Deliver excellent customer service and maintain strong communication with end-users
- Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, printers, and applications.
- Documentation: Maintain accurate and detailed records of support requests, resolutions, and other IT issues within the ITSM system.
- Provide support for Microsoft Office 365, email systems, and collaboration tools.
- Maintenance: Perform routine maintenance on hardware and software to ensure optimal performance.
- Ensure compliance with IT security policies and procedures.
- Collaboration: Work closely with other IT teams to escalate complex issues and ensure timely resolutions.
- Monitoring: Monitor and manage the ticketing system to ensure prompt resolution of requests.
- Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
- Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
- Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
- Follow Service Level Agreement targets for all operational process including incidents and problems
Qualifications
- Education: Bachelor's degree in computer science or information technology.
- Experience: 1-3 years of experience in a helpdesk or IT support role.
Technical Skills:
- Knowledge of Windows and macOS environments.
- Familiarity with networking basics (TCP/IP, DNS, DHCP).
- Experience with ITSM systems.
- Understanding of ITIL principles is a plus.
- Modern Microsoft such MS 365 , Intune SharePoint online
Soft Skills :
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks.
Preferred Certifications :
- ITIL Foundation.
- Microsoft 365 Certified
- Endpoint Administrator (MD-102).
- Active directory.
Why Join Alfanar Projects
Since 1976, we've grown and diversified our business to meet the evolving needs of a changing world. Alfanar Projects is an integrated global project developer and engineering, construction, and technology solutions provider with a robust portfolio of landmark projects across the energy, water, and infrastructure sectors.
From Saudi Arabia to the rest of the world, we work closely with governments and partners to deliver strategic projects that support national goals and long-term visions. Our work directly contributes to sustainable development and infrastructure modernization in multiple countries.
At the heart of our success are more than 10,000 professionals, diverse, skilled, and united by purpose. Our global teams are committed to delivering impact-driven solutions that shape a better, more sustainable future.
- Seniority Level
- Mid-Senior level
- Industry
- Construction
- Employment Type
- Full-time
- Job Functions
- Business Development
- Consulting
- Skills
- Vision Development
- Problem Solving
- Analytical Skills
- Strategy
- Key Performance Indicators
- Presentations
- Strategic Initiatives
- Emerging Technologies
- Market Research
- Competitive
