Technical Support Specialist

About Andela

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.

At Andela, we're deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We're excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you'll have access to a multitude of exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace!

Role Summary

Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users. Escalate the complicated application problem analysis and suggested resolution for application problems to the concerned parties Internal & External. Check application functionalities and performance and provide information about how it can be improve

Key Responsibilities

Experience in end-to-end Development and / or Implementation and / or Support activities covering expertise areas such as design of customizations, Coding

and Unit testing, executing Test cycle rounds including End of Days, migrations and Integrations for Oracle FCUBS / Core banking Modules .

Working knowledge of Release management and Source control tools. Issue Tracking on System and follow-up for resolution of same with stakeholders . Good client interaction skills in areas including presentation of solutions

Exposure to software deployment and troubleshooting on Application Server software especially Oracle Weblogic. Exposure to analysis of Oracle Database AWR/ADDM

reports and troubleshooting of database performance issues.

Awareness of banking terminologies and concepts.IT skills including Microsoft Office, Basic SQL querying.Good communication & documentation skills in English.

Exposure to Banking DomainExposure to software development processes and

practices, DevOps tools. Awareness of latest technologies in Banking

Typical skills, and background

1- Oracle SQL (must).

2- Oracle PL / SQL (must).

3- AIX (recommended).

4- Web Logic (recommended).

5- Java SE (plus).

6- Java EE(plus).

7- Experience from 1 to 3 years.

This is an onsite position (12 months contract). All talents need to be local in Cairo, Egypt - remote is not an option. Talents would be required to come into the office Sunday Thursday

At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above.

Andela is home for all. Come as you are.