Technical Support Specialist

Job Title: Technical Support

Department: Information Technology

Location: Abha & Khamis Mushait – Saudi Arabia

We are looking for an IT Technical Support professional to join our team and support retail technology operations across multiple locations.

Key Responsibilities:

• Install, configure, and maintain POS systems and related peripherals

• Troubleshoot hardware, software, and connectivity issues

• Support CCTV systems and network infrastructure (routers, switches, access points)

• Manage internet connectivity and coordinate with service providers

• Provide technical support for desktops, laptops, and business applications

• Monitor and maintain WAN, VPN, and site connectivity

• Support new store openings and system implementations

• Perform regular maintenance, updates, and system documentation

• Handle helpdesk tickets and ensure timely issue resolution

Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or related field

• 1–2 years of experience in IT Technical Support in the retail sector (required)

• Strong knowledge of POS systems, CCTV platforms, and networking

• Experience with Microsoft 365, Windows, and Active Directory

• Familiarity with ERP systems and ticketing tools

• Good communication skills in Arabic & English

• Willingness to travel between locations

• Valid driver's license