Position Summary:
Our client is looking for two experienced technical support experts in the data product field for the Saudi Riyadh project. As the data core team of the customer success, you will be on-site, providing front-line technical support, implementation guidance, and troubleshooting for Volcengine's data product suite (including but not limited to CDP, GMP, Finder+AB Tester, DataWind). Your goal is to help customers resolve issues in data access, processing, analysis, and application, ensuring the maximum value of data products
Responsibilities:
- Data Product Front-line Support:Responsible for responding to and resolving technical issues faced by customers using CDP, GMP, Finder+AB, DataWind, etc.
- Issue Diagnosis and Troubleshooting: Conduct deep troubleshooting for data-related issues, such as inaccurate data collection, abnormal workflows, metric discrepancies, tag selection logic errors, and A/B test configuration issues.
- Implementation and Application Guidance: Assist and guide customers in product configuration and integration, including tracking plan design, data ingestion, tag system construction, marketing campaign creation, and dashboard setup.
- Cross-Team Collaboration & Customer Empowerment: Collaborate with back-end teams to drive resolution; help customers better understand data products and mine data value through case sharing.
Qualifications:
- 2+ years of experience in technical support, implementation, or data analysis for data products (e.g., CDP, BI, user behavior analytics, A/B testing platforms) .
- Proficient in SQL for complex queries; familiar with data warehousing and ETL concepts, and at least one big data technology (Hive, Spark, ClickHouse, etc.); deep understanding of user behavior analysis or A/B testing; experience with Volcengine data products or competitors (SensorsData, Tableau, etc.) is preferred.
- Language: Mandarin: Native speaker level, used for highly efficient internal team collaboration. English: Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents.
- On-site resident support at customer site; short-term business travel may be required
- Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
- Respect and understand local Saudi laws, regulations, business culture, and social customs
- Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.
Preferred Qualifications:
- Basic conversation skills in Arabic
