Technical Support Specialist

Job title: Technical Support and Handheld

Department: IT

Start Date:

Job Tasks, Responsibilities, and Duties:

Troubleshoot handheld device issues (sync errors and connectivity problems).

Replace or manage faulty devices and peripherals.

Verify that daily data sync from devices to backend systems succeeds.

Provide first-line support for sales reps during market visits.

Reset supervisors SalesBuzz backoffice passwords, activate accounts, fix access issues.

Assist with route customization.

Handle urgent on-field issues through calls/WhatsApp.

Validate if orders are synced correctly in SAP S4HANA.

Follow up with sales teams on missing or delayed orders.

Fix duplicate orders, failed orders, or incorrect pricing issues.

Support finance with invoice/order-related issues.

Update route assignments, new customer creation, blocking/unblocking customers.

Ensure the correct customer is assigned to the correct salesman route.

Track open issues and follow up with Application team until resolved.

Technical Support: Provide day-to-day consultation, training, and troubleshooting for hardware, software, and network issues to users at various locations.

System Maintenance: Install, configure, and maintain computer systems and peripherals, ensuring optimal performance and reliability.

Problem Resolution: Act as the first point of contact for technical issues, diagnosing and resolving problems efficiently to minimize downtime that includes PRTG monitoring, Printers issues, SAP reset password, Account creation and maintenance.

Documentation: Maintain accurate records of services performed, including detailed descriptions of issues and resolutions in both ticketing system and standard documentation.

Collaboration: Work closely with IT teams and other departments to address technical challenges and improve overall service delivery while having the flexibility to work on any delegated tasks.