Technical Support Specialist

We're Hiring: Technical Support Specialist

Location: Riyadh, Saudi Arabia

Industry: [Food and Beverage & Retail ]

We are looking for a skilled Technical Support Specialist to design, implement, and manage secure, scalable, and reliable cloud and IT operations infrastructure. This role is critical in ensuring system stability, security, and seamless end-user support across the organization.

Key Responsibilities

Cloud Infrastructure & Operations

• Design, deploy, and manage cloud infrastructure on Microsoft Azure

• Monitor system performance, availability, and reliability

• Configure virtual networks, storage, and compute resources

• Troubleshoot and resolve cloud and infrastructure issues

• Optimize cloud costs and resource utilization

Security & Compliance

• Implement and enforce cloud security best practices

• Manage IAM including Azure AD, Conditional Access, and PIM

• Ensure endpoint protection (antivirus, patches, security controls)

• Deploy updates and remediate vulnerabilities

• Manage email security against phishing, malware, and spam

Endpoint & Systems Management

• Manage endpoints using Microsoft Intune (Endpoint Manager)

• Maintain hardware, operating systems, and enterprise applications

• Troubleshoot hardware, software, and networking issues

Backup, Continuity & Reliability

• Develop and manage backup and disaster recovery plans

• Ensure high availability of critical systems

Collaboration & Licensing

• Manage Microsoft 365, Azure subscriptions, and licensing

• Coordinate with vendors on renewals and agreements

• Support Microsoft Exchange environments

End-User Support

• Provide first- and second-level technical support

• Ensure timely resolution of user issues and high satisfaction

Requirements

• Bachelor's degree in Computer Science, IT, or related field

• 3+ years of experience in cloud or infrastructure roles

• Strong hands-on experience with Microsoft Azure

• Solid knowledge of networking, virtualization, and security

• Experience with Intune, Azure AD, Microsoft 365, and Exchange

• Strong troubleshooting and problem-solving skills