Technical Support Specialist

About Korra Energi

Korra Energi is a leading Egyptian company with over 25 years of experience specializing in energy efficiency solutions and construction services. Our team of over 3,000 professionals has established us as market leaders across diverse sectors, including Sustainable Green Energy, Construction, Energy Systems encompassing aftersales and facility management services and Utilities. As part of our continued growth, we are seeking a skilled Technical Support Specialist to ensure the smooth operation of IT systems and provide reliable technical assistance to internal users across the organization. Guided by our ultimate goal of fostering Growth & Prosperity we are committed to delivering value and building a better, greener future.

Key Responsibilities

• Install, configure, and maintain computer hardware, operating systems, and applications.
• Set up and support networks, printers, scanners, and other IT equipment.
• Handle internal technical support requests and troubleshoot issues related to hardware, software, and user accounts.
• Monitor and maintain system functionality to ensure optimal performance.
• Diagnose and resolve technical problems within defined Service Level Agreements (SLAs).
• Provide support to employees and ensure timely resolution of IT incidents.
• Follow up with users to ensure first-call resolution and high levels of customer satisfaction.
• Utilize administrative tools and internal systems to manage and resolve support cases.
• Maintain proper documentation for technical issues and resolutions.
• Support IT infrastructure maintenance and assist in implementing new technologies when required.

Qualifications

• Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field.
• Around 3 years of experience in technical support within a medium to large organization.
• Solid knowledge of Microsoft systems, applications, and modern IT technologies.
• Strong troubleshooting and problem-solving skills.
• Fluent in Arabic and English (spoken and written).
• MCSE or MCITP certification is required.
• Strong communication and customer service skills.

Why Join Korra Energi

At Korra Energi, you will discover a distinctive culture and value system that sets us apart. You will become part of a team at the forefront of construction and energy efficiency solutions. We offer a dynamic work environment, opportunities for professional growth, and exposure to cutting-edge equipment and methodologies. As a company with a long-term vision, guided by strong governance and a focus on operational excellence, we are collectively building a better future.