As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
- Diagnose and troubleshoot technical problems related to hardware, software, and networking.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex problems to relevant technical teams when needed
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
- Technical support experience, with strong customer service skills.
- Proficiency in troubleshooting various technical issues.
- Excellent communication skills.
- English proficiency at C1/C2 level.
- Flexible to work onsite, hybrid, or remotely
- By applying, you agree that we may create a profile for you on Simera to continue your application.
