Technical Support Specialist

1-3 Years

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Early Applicant

Job Description

Key Responsibilities:

Respond promptly to technical support queries via phone, email, and chat
Diagnose software issues for customers
Guide users through step-by-step solutions in a clear and patient manner
Document technical issues and resolutions in the knowledge base and CRM systems
Collaborate with product and engineering teams to escalate and resolve complex issues
Test and report bugs or product defects discovered during support interactions
Stay updated on new product features, updates, and releases
Deliver exceptional customer service to ensure user satisfaction and retention

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
At least 1-2 years of experience in technical support or IT helpdesk roles
Strong problem-solving and troubleshooting skills
Excellent communication skills in English; proficiency in Arabic is a plus
Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Customer-oriented mindset with patience and professionalism
6- Working Days per week
Rotational Shifts 10 hrs Shift