- Gather technical information from technical teams, and other stakeholders to produce accurate documentation for government stakeholders such as:
- System Architecture
- Integration Guides and API Documentation
- Business Requirements Document (e.g., BRD, SRS, URS)
- Compliance Reports
- Create user manuals, administrator guides, training materials, and tutorials for end-users of developed systems.
- Lead the development of advanced documentation templates based on input from technical teams.
- Review and edit content from team members to ensure consistency, accuracy, and adherence to governmental standards (e.g., data privacy laws, accessibility, and audit trails).
- Ensure all documentation adheres to government standards for accessibility (e.g., WCAG), security, privacy, and plain language guidelines.
- Maintain and update documentation repositories using tools like Confluence, SharePoint, and Azure DevOps throughout the project lifecycle.
- Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro, including version control and iterative updates.
- Facilitate workshops and interviews with SMEs to extract and translate complex technical details into accessible formats.
- Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to incorporate feedback.
- Contribute to project planning by defining documentation scopes, timelines, and quality gates aligned with agile methodologies.
- Handle post-deployment revisions, handover documentation, and support for user adoption in government environments.
Qualifications
- Minimum 3 years of professional experience in technical writing (5+ years strongly preferred), ideally in software development, IT projects, or government/public-sector environments.
- Bachelor's degree in English with technical experience, or bachelor's degree in computer science, or a related field, or equivalent professional certification.
Key Skills and Competencies
- Strong proficiency in both technical Arabic and English (speaking and writing) to handle bilingual documentation needs. Familiar with standard and common technical terms in both Arabic and English.
- Advanced familiarity with Microsoft Word, Excel, and PowerPoint (demonstrating proper utilization without relying on improvised solutions).
- Expertise in collaboration and documentation tools such as Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro.
- Ability to simplify complex technical concepts and paraphrase dense paragraphs into clear, structured, and audience-appropriate content while preserving core concepts and accuracy.
- Strong attention to detail combined with the ability to maintain high-level context and relevance.
- Flexibility and patience in learning new domains and pulling detailed information from technical team members who may have weak communication skills.
- Proven ability to manage multiple deliverables in high-stakes environments with strong attention to detail.
- Ability and eagerness to learn, adapt, and grow in a dynamic environment.
- Highly cooperative, supportive, and collaborative mindset; able to work effectively and positively with diverse personalities and cross-functional teams.
Preferred Skills And Qualifications
- Experience across multiple industry sectors.
- Experience creating and editing training videos or tutorials.
- Familiarity with using AI tools and assistants to enhance technical writing and documentation.
- Translation experience between Arabic and English technical content.
- Leadership experience.
