Position: Technician
Role Accountabilities
- Respond to technical and non-technical calls from field teams to support issue resolution and provide guidance
- Identify, suggest, and report installation and maintenance issues (technical and non-technical) to the Team Leader, ensuring timely resolution
- Maintain strong knowledge of current and new service and technology offerings, including product specifications and functionalities
- Update CRM systems and other operational tools with accurate information, including logs and documentation for all resolved or unresolved issues
- Detect, analyze, and diagnose technical problems reported by field teams to identify root causes
- Collaborate effectively within a team environment to achieve shared goals
- Communicate technical information clearly to non-technical users, offering simple and practical solutions
- Be available for on-call and standby duties during planned and unplanned activities
- Perform any other duties as assigned
Experience, Qualifications & Skills
Minimum Experience & Skills
- 3–4 years of experience in a similar role
- Experience in technical support, preferably in the telecommunications industry
- Knowledge of telecom products and technologies (VoIP, IPTV, Broadband)
- Strong written and verbal communication skills
Minimum Qualifications
- B.E. / B.Tech / BS in Electronics & Communication or equivalent experience in telecommunications
Preferred Certifications
- Cisco certification or equivalent
