We are seeking a dynamic and results-driven Techno-Commercial Program Manager to lead and accelerate Apple's commercial business growth. The ideal candidate will possess a strong understanding of end-user infrastructure and the Apple ecosystem, combined with expertise in both the technical and commercial facets of system integration.
This role requires a deep knowledge of how to strategically position Apple products—particularly MacBook devices—within Enterprise and Education markets, ensuring these solutions meet the unique needs of our customers.
The successful candidate will have a blended background in technology and sales, ideally gained through experience working with Apple partners. This experience will enable them to effectively bridge the gap between technical requirements and business objectives, driving program success and fostering long-term partnerships
Job Summary:
As a Techno-Commercial Program Manager in Apple's Commercial Sales organization, will be responsible for driving strategic engagement with enterprise and commercial clients by combining deep product and technical knowledge with strong business acumen. will serve as a trusted advisor to key customers, helping them integrate Apple technologies into their environment while delivering tailored solutions that meet their business goals.
Key Responsibilities:
- Account Ownership: Manage a portfolio of commercial accounts, developing long-term relationships with key decision-makers (IT, procurement, C-level).
- Solution Selling: Identify and present Apple solutions (hardware, software, ecosystem) that meet customer needs across various verticals (e.g., finance, healthcare, manufacturing, education).
- Technical Advisory: Act as the technical liaison, translating complex product capabilities into customer-centric value propositions.
- Strategic Planning: Develop and execute account strategies, sales plans, and forecasts aligned with Apple's commercial objectives.
- Cross-functional Collaboration: Work closely with Apple's technical pre-sales, product, marketing, and operations teams to ensure seamless execution.
- Partner Enablement: Support and co-sell with Apple's channel and distribution partners to scale opportunities.
- Customer Experience: Ensure optimal customer onboarding, deployment, and post-sale support, focusing on long-term satisfaction and product adoption.
- Market Intelligence: Stay up to date with industry trends, emerging technologies, competitor offerings, and customer use cases to identify growth opportunities.
Qualifications:
- Bachelor's degree in Business, Engineering, Computer Science, or related field (MBA or technical certifications a plus).
- 8-10 years of experience in enterprise account management, sales engineering, or technical sales in the tech industry.
- Proven ability to manage complex sales cycles involving multiple stakeholders.
- Strong understanding of Apple products, services, ecosystem, and how they are used in business environments.
- Ability to communicate effectively with both technical and non-technical audiences.
- Demonstrated success in quota-carrying roles and strategic account growth.
- Proficiency with CRM tools (e.g., Salesforce) and sales productivity platforms.
- Excellent presentation, negotiation, and interpersonal skills.
Preferred Skills:
- Experience working with Apple products or in the Apple ecosystem (MDM, DEP, iOS/macOS in enterprise).
- Understanding of IT infrastructure, enterprise mobility, and digital transformation strategies.
- Experience in co-selling with system integrators, VARs, or distribution partners.
- Comfortable engaging C-level executives and aligning technology with business priorities.
