Tele Sales Agent

Key Responsibilities:

• Contacting potential or existing customers to inform them about a product or service using scripts.
• Asking questions to understand customer requirements and close sales
• Ensure the product (as per the campaign) is clearly explained to the prospective customer
• Be fully aware of the product features and benefits.
• Address any questions or issues customers may have
• Communicate with customers to understand their requirements and need
• Contribute to team effort by accomplishing related results as needed.
• Provide accurate, valid and complete information by using the right methods and tools.
• Maintain records of customer interactions on excel files.
• Always strive towards meeting sales target
• Ensure strict adherence to company policies and procedural guidelines.

Required Qualifications:

• Proven experience as tele sales representative or other sales/customer service role
• Proven track record of successfully meeting sales target preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English/ Malayalam/ Arabic / Hindi
• Excellent communication and interpersonal skills
• Strong understanding of company products, policies, and services.
• Good problem solving, leadership, and customer service skills.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Adhere to working hours.
• Ability to multi-task, prioritize and manage time effectively.