Tele Sales Specialist

Job Purpose:

The Tele Sales is responsible for engaging with potential customers, understanding their needs, and guiding them through the sales process to ensure successful enrollment in the company's educational and training programs. This role focuses on lead conversion, customer consultation, and achieving sales targets, while providing an excellent customer experience.

Key Responsibilities and Accountabilities:

1. Customer Consultation & Sales Execution

• Engage with potential customers through calls, emails, and in-person meetings.
• Assess customer needs and recommend suitable education or training programs.
• Provide clear information on pricing, enrollment options, and payment plans.
• Follow up with leads to maximize conversions and meet individual sales targets.

2. Lead Management & CRM Updates

• Accurately record and update customer information in the CRM system.
• Ensure timely follow-ups to nurture leads and close sales effectively.
• Work closely with the Sales Team Lead to optimize lead prioritization and follow-up strategies.

3. Customer Relationship Building & Retention

• Develop strong relationships with prospective and existing customers.
• Address customer inquiries, concerns, and objections professionally.
• Provide post-sale support to ensure a seamless customer experience.

4. Market Awareness & Product Knowledge

• Stay updated on company programs, new offerings, and promotions.
• Keep informed about industry trends, competitor programs, and customer preferences.
• Suggest improvements to sales strategies based on customer feedback and market insights.

5. Performance & Reporting

• Track individual sales performance against targets.
• Provide weekly reports on lead status, conversion rates, and customer feedback.
• Work with the Sales Team Lead to improve sales techniques and conversion rates.

Required Qualifications

Education and Training:

• Bachelor's degree in Business, Sales, Marketing, or a related field (preferred).

Experience:

• 1+ years of experience in B2C sales, telesales, or customer service.
• Experience in education, training, or service-based industries is a plus.

Knowledge:

• Strong understanding of consultative sales, customer needs assessment, and relationship-building.
• Familiarity with customer acquisition, sales funnels, and objection handling techniques.

Competencies:

• Strong persuasion and influencing skills to drive enrollments.
• Ability to handle customer objections professionally and close sales effectively.
• A proactive and customer-first approach to sales and service.

Tools & Benefits

Tools:

• CRM & Sales Automation (Salesforce, HubSpot, Odoo CRM, Zoho CRM)
• Communication & Lead Tracking (Google Sheets, WhatsApp Business, Email Marketing Platforms)
• Sales Analytics & Reporting (Google Analytics, Power BI, Sales Dashboards)

Job Benefits:

• Competitive salary & performance-based commissions
• Social and medical insurance
• Career growth opportunities in sales and business development
• Training programs and skill development workshops

If you are interested Apply Here or send your updated CV to: [Confidential Information]