Tele-Sales Team Leader-Egypt

About the role: ( Work on-site role as a B2C Telesales team leader, at least 4 years of sales-related and management experience. have one year of work, life, or study experience in GCC countries, or serving or interfacing with clients from Saudi Arabia or other GCC counties is preferred. English can use as working language, manage around 10 people)

Responsibilities:

• Lead and manage a team of telesales representatives to achieve enrollment targets
• Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
• Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
• Ensure high-quality customer interactions aligned with brand and service standards
• Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
• Handle escalated inquiries and support the team in closing high-potential prospects
• Conduct regular training sessions to improve product knowledge and telesales skills
• Generate and present performance reports and recommendations to senior management

Requirements:

• Proven experience in telesales or sales management, preferably in the education or service industry
• Strong leadership, communication, and team-building skills
• Target-oriented with a strong track record of meeting or exceeding sales goals
• Familiarity with CRM systems and sales reporting tools
• Bachelor's degree in Business, Education, or a related field
• English can use as working language

Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM

Office address: floor7,X7JJ+J35, Street 270, El-Basatin Sharkeya, El Basatin, Cairo Governorate 4234440

51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.

Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees,more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company's growth in Egypt.