Telecommunications Engineer

Key Responsibilities

• Install, configure, test, and maintain facility telecommunications systems (as applicable):
• Structured cabling (Cat5e/Cat6/Cat6A), fiber termination/patching
• Data/telecom networks and in-building switching/routing components
• Wi-Fi access points and related controllers
• VoIP systems (PBX/IP phones) and SIP trunk support (if applicable)
• CCTV/IP network components (if part of telecom scope)
• Perform troubleshooting for connectivity issues (WAN/LAN/in-building network, Wi‑Fi coverage, call/audio quality).
• Conduct preventive maintenance and inspections of telecom rooms, cabinets, and cabling pathways.
• Manage spare parts inventory and track service/repair history for telecom equipment.
• Coordinate with ISP/service providers and internal stakeholders for service activation, changes, and escalations.
• Create and maintain documentation:
• As-built drawings/diagrams, labeling standards, cable maps
• Configuration backups and change logs
• Service reports, checklists, and maintenance records
• Ensure telecom installations comply with safety, fire/life-safety, and cabling standards used by the company/landlord/client.
• Assist with capacity upgrades (AP adds, switch upgrades, patch panel expansion, fiber expansion).
• Support audits and ensure compliance with internal SLA/SLR requirements.

Required Qualifications

• Bachelor's degree in Telecommunications/Computer Networking/Electrical Engineering or equivalent experience.
• 2+ years of experience supporting telecom networks and cabling in commercial/industrial facilities (or equivalent).
• Hands-on experience with:
• Structured cabling installation/testing (e.g., cable testers)
• Basic IP networking concepts (VLANs, DHCP, DNS, routing fundamentals)
• Wi‑Fi troubleshooting (coverage, channel planning basics)
• Ability to read technical drawings and follow structured work instructions.

Preferred Qualifications

• Experience with VoIP/PBX systems and SIP troubleshooting.
• Familiarity with network monitoring tools and basic performance testing.
• Vendor exposure: Cisco/Meraki/Ubiquiti/Fortinet/Ruckus/Huawei (specify if you prefer).
• Relevant certifications (e.g., CCNA, Network+, or vendor Wi‑Fi/cabling certifications).

Skills & Competencies

• Strong troubleshooting and problem-solving skills.
• Customer service mindset and professionalism when working onsite.
• Clear communication with non-technical stakeholders (facility managers, tenants, operations).
• Ability to work safely in telecom rooms and perform light field work.