Telemarketing (fresh graduate)

Job Summary:

A Telemarketing Agent is responsible for making outbound and receiving inbound calls to promote products or services, generate leads, schedule appointments, and maintain positive customer relationships. The role requires excellent communication skills, persuasion abilities, and a customer-focused approach.

Key Responsibilities

• Contact potential or existing customers via telephone to promote products or services.
• Explain product features, benefits, and pricing to customers.
• Answer customer questions and address concerns professionally.
• Generate and qualify sales leads.
• Schedule appointments for sales representatives when required.
• Maintain accurate records of customer interactions and sales activities.
• Follow up on previous customer inquiries and leads.
• Achieve daily, weekly, and monthly sales or call targets.
• Update customer information in CRM systems.
• Ensure compliance with company policies and telemarketing regulations.

Requirements & Qualifications

• High school diploma or Bachelor's degree preferred.
• Previous experience in telemarketing, sales, customer service, or call center operations is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to handle objections and resolve customer concerns.
• Basic computer proficiency and familiarity with CRM systems.
• Strong organizational and multitasking skills.
• Ability to work under pressure and meet targets.

Key Skills

• Communication Skills
• Active Listening
• Sales and Negotiation
• Customer Service
• Problem-Solving
• Time Management
• CRM Software Knowledge
• Target-Oriented Mindset