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Telephone Operator provides professional telephone and communication services to Guests to contribute to an overall exceptional experience throughout their stay.
What will I be doing
As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls in a courteous, efficient, and professional manner. You play a key role in creating a positive first impression and ensuring smooth communication between guests and hotel departments. Your responsibilities include:
- Answer, screen, and direct all incoming calls promptly and accurately
- Provide clear, helpful, and friendly assistance to Guest inquiries over the phone
- Take and relay messages accurately to Guests and hotel departments
- Handle wake-up calls and special call requests in a timely manner
- Maintain a thorough knowledge of hotel services, room categories, facilities, and promotions in order to assist Guests effectively
- Promote hotel services and facilities when appropriate
- Ensure all calls are handled in accordance with company brand standards
- Keep the Front Office Manager and relevant departments informed of Guest feedback, issues, or special requests
- Handle emergency calls and follow hotel security, fire, and safety procedures
- Maintain confidentiality and protect Guest information at all times
- Use telephone systems and related equipment according to hotel policies
- Attend training sessions and assist with team development when required
- Provide support to Front Office and other departments as needed to ensure smooth operations
What are we looking for
Telephone Operators serving Hilton brands are always working on behalf of our Guests and in collaboration with other Team Members. To successfully fill this role, you should demonstrate the following attitude, behaviours, skills, and values:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude with clear and professional communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming and professional presentation standards
- Ability to work independently and as part of a team
- Competent level of IT and telephone system proficiency
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
DoubleTree by Hilton Resort & Spa Marjan Island
Schedule
Full-time
Brand
Doubletree by Hilton
Job
Guest Services, Operations, and Front Office
