Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate guest rooms, hotel departments, or external parties.
- Place outgoing calls as requested by guests or staff.
- Take and relay messages accurately.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest requests for wake-up calls.
- Assist guests with placing long-distance or international calls.
- Respond to guest inquiries and resolve any telephone-related issues.
- Operate the hotel's telephone switchboard or PBX system.
- Monitor and maintain the telephone system.
- Handle emergency calls and follow established procedures.
- Maintain accurate records of calls, messages, and wake-up call requests.
- Log any telephone system malfunctions or issues.
- Maintain a professional and courteous demeanor at all times.
- Provide excellent customer service to all callers.
- Handle guest complaints or concerns in a calm and efficient manner.
Qualifications
- Bachelor's degree in hospitality or equivalent
- Previous experience in a similar role is preferred
- Excellent verbal communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using telephone systems and switchboards.
- Basic computer skills.
- Ability to multitask and prioritize tasks.
- Strong attention to detail.
- Fluency in English
- Ability to work independently and as part of a team
