Company Description
Axcell is a business process outsourcing company providing cost-effective solutions in finance, ERP, and financial management consulting services. With around 9 years of experience in multinational and local organizations, Axcell specializes in finance and accounting outsourcing, CFO services, internal audits, and tax advisory. Leveraging a skilled team, advanced technology, and a robust network, the company offers tailored services to help businesses focus on core activities while handling back-office functions. Axcell is committed to delivering superior customer service and driving value for its clients through efficient and innovative solutions.
Role Description
This is a full-time onsite/remote role for a Telesales Agent. The individual will engage with prospective and existing customers to promote services, answer inquiries, and provide exceptional customer support. Key responsibilities include conducting sales calls, maintaining records of interactions, achieving sales targets, and collaborating with team members. The role also involves addressing customer queries, providing training as needed, and identifying opportunities to enhance customer satisfaction and meet business goals.
Qualifications
- Strong Communication and Customer Service skills to engage with diverse clients effectively
- Customer Support experience, with attention to resolving issues and building relationships
- Proficiency in Sales and achieving targets, with the ability to identify business opportunities
- Experience in providing educational and guided tutoring to customers or team members
- Excellent organizational and time management capabilities
- Self-motivated and able to work independently in a remote environment
- Prior experience in a sales, telesales, or customer service role is a plus
