Company Description
etisalat by e& in Egypt, with over 17 years of technology expertise, has evolved into a forward-thinking digital telecom company. Serving 99% of the populated areas in Egypt, it is committed to enhancing customers digital experiences and driving operational efficiency. The company offers a wide range of digital and telecom services tailored to diverse customer needs, positioning itself as a trusted partner for connectivity and innovation. By accelerating the digital economy and fostering global connections, etisalat by e& in Egypt is paving the way for limitless possibilities in the future.
Role Description
We are seeking a skilled English Speaker for a full-time, on-site position located in El Maadi El Gadida. In this role, you will provide high-quality support in English, ensuring effective communication and clarity in all interactions. Responsibilities include managing customer inquiries, offering prompt solutions, producing clear documentation, and collaborating across teams. You will also contribute to a positive experience for both internal and external stakeholders through excellent communication and problem-solving skills.
Qualifications
- Proficiency in English, with excellent verbal and written communication skills.
- Strong interpersonal and customer service skills for effective interaction with clients and team members.
- Attention to detail and the ability to work accurately in a fast-paced environment.
- Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges.
- Proficient in using computer software and tools relevant to the role.
- Previous experience in customer support or communication-related roles is advantageous.
- Ability to adapt and thrive in a collaborative, dynamic workplace.
