Telesales Representative

Company Description Keyway Real Estate LLC is a Dubai-based brokerage founded in 2023 by industry professionals with over 15 years of combined experience in the local property market. The company focuses on delivering a seamless, trustworthy real estate experience grounded in transparency and long-term client relationships. Keyway specializes in Sales, Leasing, Property Management, Investment Advisory, and Off-Plan properties for both local and international clients. With a growing reputation and a results-driven approach, the firm is expanding its presence in Dubai's dynamic market. Team members are supported by a professional, client-first culture that emphasizes accountability and exceptional service at every stage of the property journey.

Role Description This is a full-time, on-site Telesales Representative role based in Dubai, United Arab Emirates. The Telesales Representative will handle outbound and inbound calls to promote property listings, qualify leads, and schedule viewings or consultations for the sales team. Daily responsibilities include explaining property features and benefits, answering client inquiries, updating CRM records, and following up on leads to convert prospects into active clients. The role involves closely collaborating with sales and leasing teams, adhering to scripts and compliance standards, and meeting individual and team sales targets. The Telesales Representative will also provide exceptional customer support, gather feedback, and contribute to continuous improvement of telesales processes and client communication.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and professional phone etiquette.
• Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve concerns, and maintain a positive client experience.
• Candidates should possess Sales skills, with the ability to persuade, negotiate, and work toward defined targets in a fast-paced environment.
• Candidates should possess Training-related skills, such as willingness to learn, adapt to scripts, and participate in ongoing sales and product training.
• Previous experience in telesales, call centers, or real estate sales is highly beneficial.
• Familiarity with CRM systems and basic computer skills are preferred.
• Ability to work on-site in Dubai and maintain punctuality, reliability, and professional conduct.
• Fluency in additional languages (such as Arabic or Russian) is an advantage.