Telesales Specialist (Arabic)

Company Description Guide Academy, founded in 2017, is a recruitment and learning institution committed to inclusive excellence for individuals from diverse backgrounds. The organization provides skills training, language learning, trainer development, recruitment services, and corporate programs designed in collaboration with industry experts. Its mission focuses on unlocking potential through tailored training and effective candidate selection that support business growth. Guide Academy delivers customized, scalable solutions aligned with each client's culture and goals, supported by seasoned professionals with strong industry knowledge and emotional intelligence. A client-centric approach ensures high-quality education, personalized support, and lasting, results-driven partnerships.
Role Description The Telesales Specialist (Arabic) is a full-time, on-site role based in Cairo, responsible for handling outbound and inbound calls to promote Guide Academy's programs and services. The specialist will identify prospective learners and clients, present offerings clearly in Arabic, respond to inquiries, and follow up to convert leads into enrollments or service agreements. Daily tasks include maintaining accurate records in CRM systems, meeting individual and team sales targets, and providing courteous customer support throughout the sales cycle. The role also involves coordinating with training and recruitment teams to align offers with client needs, gathering feedback from customers, and contributing to continuous improvement in sales scripts and processes.
Qualifications

• Strong Sales skills, including telesales, lead qualification, and negotiation abilities.
• Excellent Communication skills in Arabic, with clear, professional phone etiquette and the ability to explain programs and services effectively.
• Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive experience for learners and clients.
• Ability to participate in and deliver Training-related information, ensuring accurate guidance on courses, schedules, and requirements.
• Relevant experience in telesales, call center, or similar customer-facing roles, preferably in education, recruitment, or services.
• Comfort using CRM or call management software, and basic proficiency with office productivity tools.
• Goal-oriented mindset with the ability to work in a fast-paced environment, manage time effectively, and meet performance targets.
• High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is an advantage.
• Demonstrated professionalism, reliability, and the ability to collaborate with diverse teams on-site in Cairo.