Telesales Specialist (Real Estate)

Company Description

SkyWing Real Estate is a premier brokerage firm in Dubai specializing in luxury property sales, leasing, and investment advisory. The company connects local and international clients with exclusive apartments, villas, penthouses, and off-plan projects across Dubai's most prestigious communities. With strong expertise in Dubai real estate market trends, RERA regulations, and investment strategies, SkyWing Real Estate provides tailored solutions focused on high-return opportunities and exceptional living experiences. The team is committed to delivering a seamless, transparent, and results-driven service for buyers, sellers, tenants, and investors. Based in Dubai and serving global investors, SkyWing Real Estate is recognized for its professionalism, integrity, and deep market insight.

Role Description

The Telesales Specialist (Real Estate) is a full-time, on-site role based in Dubai, United Arab Emirates. The specialist will handle outbound and inbound calls to qualify leads, present property options, and schedule viewings for prospective clients. Daily responsibilities include following up on inquiries, maintaining CRM records, and coordinating with sales agents to support closing transactions. The role involves explaining property features, pricing, payment plans, and investment benefits, while ensuring a high standard of customer service and timely communication. The Telesales Specialist will also contribute to meeting sales targets, participating in product training, and sharing feedback to improve sales scripts and processes.

Qualifications

• Strong Customer Service and Customer Support skills, with a focus on responsiveness and client satisfaction.
• Excellent Communication skills, including clear telephone etiquette and the ability to explain complex information simply.
• Proven Sales skills, preferably in real estate or a related industry, with experience working toward targets.
• Ability to participate in and apply Training, with openness to continuous learning about properties and the Dubai market.
• Good understanding of or interest in Dubai real estate, luxury properties, and investment concepts.
• Proficiency in using CRM systems and basic office software to manage leads and documentation.
• Fluency in English; additional languages such as Arabic or Russian are an advantage.
• Previous experience in telesales within the real estate industry is mandatory.
• Strong interpersonal skills, resilience, and the ability to work in a fast-paced, target-driven environment.