Telesales Team leader ( Education - Courses)

Company Description E3mel Business Academy is a leading Arabic training provider offering practical business and management programs for individuals and companies, delivered by top Arab trainers. The Academy focuses on real-world application, helping learners build skills that are directly relevant to their careers and business growth. Programs are supported by accredited certificates, enhancing participants professional profiles. Operating with Tax Identification Number 468-688-672, the Academy continues to expand its impact across the region through high-quality, career-oriented education.
Role Description The Telesales Team Leader (Education – Courses) is a full-time, on-site role based in Cairo. This role is responsible for supervising and guiding a telesales team that promotes the Academy's training programs to prospective and existing learners. Daily tasks include monitoring call performance, coaching team members, setting sales targets, and ensuring high-quality customer interactions. The Telesales Team Leader analyzes sales reports, optimizes scripts and calling strategies, and collaborates with marketing and operations to align offers, campaigns, and enrollment processes. The role also involves handling complex customer inquiries, supporting team members in closing deals, and maintaining a productive, goal-oriented environment.
Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage prospects, understand their needs, and provide clear information about courses.
• Candidates should possess solid Team Management and Team Leadership skills to train, motivate, and oversee telesales representatives effectively.
• Candidates should possess proven Sales skills, including telesales experience, target achievement, and converting leads into enrollments.
• Candidates should have experience in call center or telesales environments, preferably within education, training, or related services.
• Candidates should demonstrate analytical and reporting abilities to track performance metrics and implement improvements.
• Candidates should be proficient in basic computer and CRM tools used for lead management and sales tracking.
• Candidates should have a relevant diploma or bachelor's degree in Business, Marketing, Management, or a related field; equivalent experience may be considered.