The Tenant Acquisition Specialist is responsible for managing the end-to-end process of tenant acquisition from the moment a prospective tenant expresses interest, all the way through to contract signing. This role sits at the intersection of sales, customer service, and real estate operations, and plays a critical part in ensuring our rental units are occupied with qualified, satisfied tenants.
The ideal candidate is a confident communicator, a skilled negotiator, and a detail-oriented professional who thrives in a fast-paced, target-driven environment.
Key Responsibilities
Lead Management & Initial Contact
- Promptly respond to inbound inquiries from prospective tenants across all channels
- Qualify leads by understanding their requirements, budget, preferred location, and move-in timeline
- Maintain an organized and up-to-date lead pipeline in the CRM system
- Follow up consistently with leads to move them through the acquisition funnel
Unit Matching & Property Showings
- Review available inventory to identify units that match each tenant's specific needs and preferences
- Schedule and conduct property viewings, providing detailed and accurate information about each unit
- Present the features, benefits, and terms of available units in a compelling and professional manner
- Coordinate with property management to ensure units are show-ready at the time of viewings
Negotiation & Deal Closing
- Negotiate rental terms with prospective tenants, including rent price, lease duration, payment schedules, and special conditions; within approved guidelines
- Handle objections professionally and work to find mutually beneficial solutions
- Guide tenants through application requirements and ensure all documentation is completed accurately
- Achieve and consistently exceed monthly occupancy and signing targets
Tenant Onboarding & Contract Signing
- Oversee the contract preparation process in coordination with the property management team
- Walk tenants through contract agreements, ensuring full understanding of all terms and conditions
- Collect required signatures, deposits, and documentation to finalize the tenancy
- Ensure a smooth handover to the property management team post-signing
Qualifications & Requirements
Education & Experience
- Bachelor's degree in Business, Marketing, Real Estate, or a related field (preferred, not required)
- 1-2 years of experience in leasing, real estate sales, tenant acquisition, or a client-facing sales role
- Prior experience working with CRM tools is a strong advantage
