Terminal Manager

The Terminal Manager is responsible for planning, managing and supervising dry port terminal operations to maximize the efficiency and effectiveness of the facility, considering commercial, safety and operational factors while adhering to Etihad Rail policies and procedures and instructions.

Roles and Responsibility

Facility Strategy and Utilization:

• Assist in defining the overall facility strategy, and ensure compliance with the same,
• Assist in defining and planning facility activities/procedures on the lines of the dry port terminal structure, facility configuration, nature of operations and type of equipment,
• Assist in defining facility traffic rules/ facility capacity matrix to optimize the productivity of equipment and throughput capacity of the facility,
• Plan for handling of General Cargo (GC) and/or Break Bulk (BB) with quick delivery pre planned due to facility space constraints,
• Ensure damage free loading of containers, GC, BB, aggregates and other products,
• Ensure proper tally of any and all GC, BB, aggregates and other products whether discharged or loaded to be accurate (all discrepancies to be immediately notified to management to avoid claims.
• Conduct random checks of quantity of cargo being received and delivered to consignee after being received within the facility,
• Ensure all HSE Rules/Regulations are followed.
• Ensure Secure operation at all times through coordination with the Security Team on ground
• Ensure coordination with the Loading Standards Manager to ensure team competence and compliance,
• Ensure timely and meaningful production of Daily facility performance reports,
• Ensure all documentation and payments complete prior to delivery of cargo or loading of cargo.

Manage receipt, delivery, movement and loading of Containers, GC, BB and aggregate products

• Ensure facility operations are managed in accordance with terminal policies and procedures, legislative policy, to meet customer requirements
• Ensure planning is effectively managed to facilitate movement of containers by making sure that -: Corrective measures are introduced, as necessary to avoid potential clashes in the facility, stacking principles are followed, Optimal allocation of equipment e.g. trucks, reach stackers, front end loaders, forklifts, container chassis and the housekeeping of containers to minimize loading and unloading times,
• Explain implications of container movement in the yard cost, time and convenience,
• Assist in defining norms for equipment allocation to ensure optimal utilization of facility equipment,
• Track and monitor facility inventory, ensure train arrival and departure is accurately planned,
• Ensure strict adherence to protocols for product loading for both road and rail operations,
• Ensure equipment maintenance program is monitored and modified based on planned and real time information i.e. availability of equipment and resources,
• Manage (plan, lead, organize, control) all facility operations, planning and personnel provision ensuring that shift rosters prepared by the Service Design Team are in accordance with facility requirements and comply with fatigue management principles,
• Coordinate with the Network Operations Control Centre (NOCC) for receiving information on train arrival times and ensure that arrival procedures are executed,
• Administrate & report incidents/events to the Terminals Director and NOCC Duty Manager and translate into procedures for future prevention

Customer Service

• To be the point of contact for existing key customers during shift for all operational related enquires, ensure customer service standards are maintained.
• To ensure prompt, smooth and efficient dialogue between outsourced providers, contractor support and facility operations to maintain strong and professional relationships with customer.
• To ensure standard operating procedures are adhered to by all parties operating within the facility in compliance with facility Standard Operating Procedures.

General activities

• Reallocate equipment and resources across facility team in a timely and organized manner based on the workload,
• Identify training areas for development needs,
• Co-ordinate with IT to ensure system requirements are met for effective facility and train planning,
• Ensure effective inter and intra departmental communication for facility operations,
• Plan, monitor and analyze relevant reports, Propose areas for operational improvement, system automation and up gradation,
• Perform periodical scheduled performance review with reporting personnel,
• Periodically review outsourced services and sub-contractor performance.

Desirable qualifications, skills and experience

Academic Qualifications:

• Higher Diploma / Graduate / Bachelor's degree qualification in any discipline

Professional Qualifications:

• Diploma or Certificate in either Operational Management, Maritime or Logistics

Experience:

• 5-10 years of work experience within a container terminal environment, 3 years of which having held a supervisory/managerial level role and demonstrated experience of working with General Cargo, Break Bulk and Containers,
• Experience of implementing and promoting Health & Safety training and awareness in the workplace.
• Rail background

Other Skills:

• Advanced level of written and verbal skills in English,
• UAE Driving License,
• Analytical skills for problem solving with ability to use IT systems,
• Ensure compliance with ER Rulebook, Procedures and Instructions.
• Physically fit,
• Safety focused,
• Ability to lead and direct teams,
• Highly motivated and committed to work,
• Flexible approach to work.