Territory Trainer - Retail - HomeBox

POSITION OBJECTIVE

To drive capability building across stores in the assigned UAE territory by delivering structured training

interventions, enabling consistent execution of customer experience standards, strengthening product

and operational knowledge, and improving store performance through on-the-job coaching and

development of In-Store Trainers (ISTs).

Role Description:

1. Training Delivery & Execution:

Deliver classroom and on-floor training programs as per the monthly training calendar for

retail store teams.

Facilitate onboarding programs, functional capability modules, product training, and

behavioral programs.

Ensure high training effectiveness through structured facilitation and learning

methodologies.

2.Capability Building & Coaching:

Conduct regular store visits to assess capability gaps and provide on-the-job coaching to

store teams.

Support Store Managers in driving team development through structured learning

interventions.

Mentor and certify In-Store Trainers (ISTs) to ensure quality cascade of training.

3. Training Need Identification:

Partner with Regional Heads, Area Managers, and Store Managers to identify performance gaps and translate them into training plans.

Use business data (sales, NPS, conversion, ATV, UPT, etc.) to prioritize capability

interventions.

4.Content Implementation & Governance:

Ensure effective rollout and adherence to all L&D initiatives and training frameworks.

Maintain training MIS, attendance, feedback certification records, and training effectiveness

reports.

Track behavioral adoption and sustainment of key service and operational standards.

5. Stakeholder Management:

Work closely with Retail Operations and HR to align training with business priorities.

Provide regular feedback and insights from the field to the central L&D team for continuous

improvement.

6.Content Development & Localization:

Customize and develop training content, including facilitator guides, participant materials,

and on-floor learning aids, to align with Home Box business requirements, product updates,

and territory-specific capability needs.

Coordinate with stakeholders and SME( Subject Matter Expert) to get the base content.

Manage LMS activities including course uploads, enrolment of participants, tracking

completion, maintaining learning records, and generating reports to monitor learning

progress across the territory