THE MALL LUXURY OUTLETS Guest Personal Assistant Korean or Chinese speaker (Fixed Term)

• You will be the touch-point for clients visiting The Mall Luxury Outlets and you will welcome them, offering your assistance to deliver an excellent customer service

• You will act as a personal shopper to clients, on request

• You will track individual travelers and groups, using The Mall Luxury Outlets digital tools

• You will ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team

• As part of the Welcome Lounge team, you will be a contributor to the development of the Welcome & VIP Lounge

• You will liaise with The Mall Luxury Outlets partners to ensure the best services standard are met

• You will monitor InMall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis

• You will promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients feedbacks

• You will contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption

• An organized, yet flexible multi-tasking person

• A professional with proven relational skills, fashion & luxury background will be considered a plus

• A fluent Chineseor Koreanspeaker, any additional languages will be considered a plus

• A competent sales provider with proven experience in the field

• A team player willing to be part of a larger group with common goals

• A proactive person, with a positive approach

• Expert user of MS Office Suite

This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.