Company Description HR is a professional organization focused on delivering reliable, customer-centered services in Alexandria. The company values efficiency, clear communication, and a supportive work environment. Team members are encouraged to collaborate, provide high-quality service, and contribute to continuous improvement. HR offers opportunities for growth and development for individuals who are dedicated, organized, and service-oriented.
Role Description The Ticket Agent role is a full-time, on-site position based in Alexandria. The Ticket Agent is responsible for processing ticket sales, managing reservations, and assisting customers with inquiries in person, by phone, or online. Daily tasks include providing clear information about schedules and pricing, handling payments, issuing tickets, and resolving customer issues in a professional manner. The role also involves maintaining accurate records, following company policies and procedures, and collaborating with colleagues to ensure smooth operations. The Ticket Agent is expected to deliver consistent, courteous service and support a positive customer experience.
Qualifications
- Strong ticket sales and general sales skills, with the ability to meet targets and upsell when appropriate
- Excellent communication and customer service skills for interacting with diverse customers and team members
- Experience handling reservations, including booking, modifying, and canceling tickets accurately
- Attention to detail, basic math skills, and comfort working with point-of-sale and reservation systems
- Ability to work on-site in Alexandria, including flexible hours, weekends, or holidays as needed
- Previous experience in ticketing, hospitality, transportation, or retail is beneficial
- High school diploma or equivalent; additional training in sales or customer service is an advantage
- Reliable, organized, and able to manage multiple tasks in a fast-paced environment
