Tour Operator

Company Description Fayed Travel is one of Egypt's leading travel agencies, proudly serving travelers for more than 65 years since its establishment in 1954. The company specializes in high-quality tourism services across Egypt, including vacations, incentives, conventions, and commercial travel, with competitive pricing and strong local expertise. With a large team of experienced, well-trained professionals, Fayed Travel designs distinctive travel experiences for individuals, families, groups, and corporate delegations. The company has an extensive network of tour guides and operators throughout Egypt, offering services in multiple languages to meet diverse client needs. Fayed Travel continues to build on its long success story by delivering memorable, personalized journeys that highlight the wonders of Egypt.

Role Description The Tour Operator is a full-time, on-site role based in Cairo, Egypt. This role is responsible for planning, organizing, and coordinating guided tours and travel arrangements for individuals and groups. Daily activities include designing itineraries, managing reservations and bookings, liaising with hotels, transportation providers, and tour guides, and ensuring that each tour runs smoothly from arrival to departure. The Tour Operator will handle customer inquiries, provide accurate travel information, resolve issues promptly, and maintain clear communication with clients and partners. The role also involves promoting tours, supporting sales initiatives, and contributing to service improvements that enhance traveler satisfaction and strengthen Fayed Travel's reputation.

Qualifications

• Strong expertise in Travel & Tourism, with a solid understanding of Egyptian destinations, attractions, and cultural highlights.
• Experience in organizing and coordinating Guided Tours, including itinerary planning and on-the-ground tour operations.
• Proven Customer Service skills, with the ability to manage inquiries, handle complaints, and deliver courteous, solution-focused support.
• Hands-on experience with Reservations and booking systems, including hotels, transportation, and related travel services.
• Sales skills related to promoting tour packages, upselling services, and supporting revenue growth initiatives.
• Excellent communication skills; proficiency in French is required, and additional languages are an advantage.
• Strong organizational and time-management abilities, with attention to detail and the capacity to manage multiple tours simultaneously.
• Ability to work on-site in Cairo, collaborate with diverse teams, and maintain professionalism in a fast-paced environment.
• Previous experience in a tour operator or travel agency role is preferred; relevant education in tourism, hospitality, or a related field is beneficial.