Who we are
Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, United Arab Emirates, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
Main Job Responsibilities:
- Performs repairs as per customer's request through proper execution and Chief Technician's close supervision within the promised delivery time and estimated cost to meet the customer satisfaction
- Conducts preliminary inspection/ evaluation of the vehicle using tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.
- Participate in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Production Manager/Chief Technician) through test and examination to ensure that the appropriate repair is done.
- Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company's policies and procedures through effective communication and supervision of the Team Leader
- Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standards
- Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses
- Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations
- Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets
- Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company
- Executes assigned activities according to the company's standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets
Required Qualification:
High School or Equivalent
1 year of experience in similar role
- The worker will work with a daily standard of (48) hours per week.
- The job posting will expire in 7 days - Apply while the opportunity lasts!
