Trainer - Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Specialized Facilitator - Training to join our Total Facilities Management team in Dubai.

Scope:

Specialized Facilitator-Training is responsible for training cleaning personnel on the correct use of cleaning tools, chemicals, machinery, and training materials to ensure proper cleaning techniques are followed. The incumbent enhances cleaning standards across assigned contracts by delivering periodic training through lectures, briefings, Toolbox Talks (TBTs), classroom sessions, demonstrations, and on-the-job coaching. The role involves observing performance, assessing competency, and providing corrective guidance to ensure the correct use of tools, equipment, and materials. All training activities and assessments must be accurately documented and updated in the required records and company portal in accordance with company policies.

Responsibilities:

Financial

• Improve service quality through effective training, reducing complaints, rework, and operational costs.
• Ensure proper use of resources, equipment, and cleaning practices to support contract retention and profitability.

Customer

• Build strong relationships with clients and operational teams.
• Address client findings promptly and ensure services meet client expectations.
• Communicate training plans and quality improvements to stakeholders.

Process

• Develop and manage weekly, bi-weekly, and monthly training calendars for cleaning staff.
• Schedule training sessions by coordinating candidates, training topics, dates, times, and locations with supervisors.
• Deliver training using appropriate methods based on the subject matter.
• Assess trainees through written tests, demonstrations, and workplace performance observations.
• Prepare post-training documentation and maintain records in Excel and the TG Portal.
• Monitor team performance through regular site inspections and post-training evaluations.
• Provide on-the-job coaching and corrective guidance to address gaps and reinforce best practices.
• Attend client meetings to understand expectations and service requirements.
• Build and maintain positive relationships with clients and operational teams.
• Communicate compliance issues and improvement areas to supervisors for timely action.
• Address and resolve client observations and reported issues within agreed timelines.
• Conduct routine inspections of common areas, washrooms, janitor rooms, assets, amenities, office spaces, and back of-house areas to ensure quality standards are maintained.
• Analyze client feedback and inspection findings, prepare reports on recurring issues, and drive continuous improvement through targeted training and corrective actions.

Innovation

• Continuously improve training methods based on performance results and client feedback.
• Provide on-the-job coaching and promote best practices.
• Analyze recurring issues and recommend process improvements to enhance service quality and efficiency.

Selection Criteria:

• Minimum 2 years of cleaning supervisory experience in a high-end facility.
• Strong knowledge of cleaning methods, chemicals, tools, and machinery.
• Ability to deliver training and conduct presentations effectively.
• EPT Level 3 or above with good English communication skills.