About us:
Join a leading luxury watch retailer where you will play a key role in shaping the learning culture across retail boutiques and corporate teams. As the Training & Development Manager, you will drive learning strategies, develop talent, and partner with business leaders to enhance employee capability and customer experience.
Responsibilities:
- Develop and execute the annual Learning & Development (L&D) strategy aligned with business objectives.
- Conduct Learning Needs Analysis (LNA) to identify capability gaps and recommend effective learning solutions.
- Partner closely with Retail Operations, HR, Brand Partners, and business leaders to drive learning and talent development initiatives.
- Design, facilitate, and deliver engaging training programmes, leadership workshops, onboarding, and coaching sessions.
- Conduct boutique visits, field coaching, and customer observations to enhance service excellence and sales performance.
- Support talent development, succession planning, and career development initiatives.
- Develop and maintain competency frameworks, learning pathways, and training materials.
- Measure training effectiveness through evaluations, operational KPIs, mystery shopping results, and stakeholder feedback, implementing continuous improvements where required.
- Manage training budgets, external training providers, and learning resources efficiently.
- Collaborate with cross-functional teams on compliance, systems, awareness training, boutique openings, and regional learning projects.
- Lead learning and organisational development initiatives assigned by management.
Requirements:
- Bachelor's Degree in Human Resource Management, Business, Psychology, Education, or a related discipline.
- Proven experience in Learning & Development, Training, Talent Development, or Organisational Development.
- Experience delivering classroom training, workshops, and coaching programmes.
- Strong stakeholder management skills with the ability to influence business leaders and cross-functional teams.
- Excellent presentation, facilitation, communication, and interpersonal skills.
- Analytical mindset with experience evaluating learning effectiveness and preparing training reports.
- Comfortable conducting boutique visits and providing field coaching.
- Experience within luxury retail, premium retail, hospitality, or customer service industries will be highly advantageous.
Interested candidates please apply online or send your latest CV to [Confidential Information]
AlwaysHired Pte Ltd
Reg No: R1549345
EA: 24C2293
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