Overview
Are you someone who is passionate, motivated, and driven to make a difference If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in Read on for more details about this particular role.
Description of duties and responsibilities:
We are looking for an experienced technical training instructor to serve as a Training Instructor for MSA's Safety at Heights, Confined Space, Site Hazard Assessments and Facility Audits, and SRL repair training courses. This person will work closely with NEOM, MSA installer network, end user customers, EMEA sales team, segment marketing, customer service, and other MSA associates. In addition to providing engineered systems training, this person will facilitate fall protection training classes, conduct site audits, produce hazard assessment reports, and answer calls and inquiries related to our programs and products.
Description of duties and responsibilities:
This position is responsible for delivering Safety at Heights, Confined Space, Site Hazard Assessments and Facility Audits, and SRL repair training courses and similar certified training programs to MSA end customers, channel partners and MSA Associates. Classes will be conducted at the customer locations throughout EMEA as well as NEOM, and at MSA facilities, and virtually. Specific responsibilities include, but are not limited to:
- Travels to customer or MSA locations to present MSA certified training programs. Programs include lectures, slideshows as well as individualized hands-on instruction utilizing products, training aides, training apparatus, tools, and test equipment.
- Training typically consists of conducting 2-3 days per week of training and subsequent travel
- This role will consist of approximately 75% Training; and 25% Site and Facility Assessments
- Perform site surveys and hazard assessment reports by visiting a customer's facility, speaking with employees performing the work, and documenting the findings and recommendations in a detailed, formal written report.
- This requires an elevated understanding of best practices for all areas of safety, local and international regulatory standards, and exceptional writing skills.
- Communicates with end customers, channel partners or MSA sales staff to promote, schedule and confirm training classes or other services.
- Follow-up with customers on open proposals or training requests.
- Adjusts schedule to meet changing customer needs.
- Provides content edits and/or drafts for program documentation, agendas, presentations, web pages and marketing collateral as needed. Provides customer feedback received to aid in program improvements.
- Maintains training equipment in good working order for training classes.
- Recommend additional product samples, components, tools, and test equipment and provides service as needed to keep training equipment current, complete, in working order and in sufficient quantity to provide quality hands-on exercises for classes.
- Provide technical support to the community of trained personnel or internal MSA staff either via telephone, email or in person.
- Assist in the distribution of technical updates and in sharing voice of customer. May provide training support for product enhancements or user notices.
- Field calls from end user customers and sales, providing timely answers to regulatory standards, product and application questions, and product solutions appropriate for their needs.
- Deliver formal training to MSA's associates, channel partners, and sales network (face-to-face or virtually).
- Support MSA Fall Protection Field Sales team. Assist sales personnel in growing market share for MSA PPE products. Support, drive, and monitor key sales opportunities with integrators and end users.
- Provide a high level of customer satisfaction and build customer loyalty for repeat business and customer pull thru sales revenue growth.
- 75%-80% travel within NEOM and EMEA; 5% travel International
Qualifications
Special knowledge, skills and abilities required:
- Proven ability to understand and apply technical product knowledge, the skills to develop training curriculum, customizing/tailor existing training programs to meet the customer's needs, and the knowledge and skills to write hazard assessments and safety policy and procedures.
- Demonstrated ability to learn, understand, and apply regulatory requirements/standards (ex ANSI, OSHA, City & Guilds, and CSA) in training classes and when responding to questions.
- Strong communication skills including verbal, written, presentation with ability to communicate with all levels of staff and translate technical expertise to non-technical audience as needed.
- Proven ability to develop, organize and conduct technical training presentations to a variety of audiences including field sales, integrators, and end user customers.
- Ability to provide creative problem-solving in product and systems offerings to suit customer needs.
- Ability to maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
- Fluent, or conversational, in English, Arabic and/or Hindi
Education/Experience Required
- College degree or equivalent in related technical discipline
- 4+ years experience in the industrial safety sector
- Ability to perform physical demands of confined space and working at heights
- Experience in education; training technical or safety related subjects
Preferred:
- Safety certification is a plus
- Approval/Certification from TVTC- Technical and Vocational training corporation
