Job Summary:We are seeking an experienced and passionateTraining Managerto design, develop, and deliver impactful training programs for our sales agents. This role focuses on enhancing agent capabilities in CRM systems, sales techniques, market knowledge, and overall professional development. The goal is to drive improved performance, build confidence, and increase closing rates. Fluency in Arabic is essential for this role, as many training sessions and materials will be delivered in Arabic.
Key Responsibilities:- Design, implement, and continuously improve training programs focused on:
- CRM systems (usage, optimization, and reporting)
- Sales skills (prospecting, pitching, negotiation, closing)
- Market knowledge (industry insights, product updates, competitor analysis)
- Soft skills and professional development (communication, time management, customer service)
- Deliver engaging training sessions (both in-person and virtual) to new hires and existing agents in Arabic and English.
- Conduct training needs assessments in collaboration with Sales Managers and Team Leads.
- Develop training materials, manuals, e-learning modules, and other resources tailored to audience needs.
- Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and closing rate improvements.
- Provide coaching and on-the-job support to reinforce learning and ensure practical application.
- Stay current on industry trends, best practices, and new technologies in sales and training.
Requirements:- Proven experience (3+ years) as a Training Manager, Sales Trainer, or similar role in a sales-driven environment.
- Strong understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho).
- Exceptional facilitation and presentation skills.
- Native or fluent Arabic speaker with strong proficiency in English.
- Excellent interpersonal, coaching, and organizational skills.
- Ability to analyze performance data and adjust training strategies accordingly.
- Bachelor's degree in Business, HR, Education, or related field preferred.
What We Offer:- Dynamic work environment with growth opportunities
- Competitive salary and performance-based incentives
- Continuous learning and development support
- Collaborative and multicultural team
