Core Responsibilities: -
Operational & Functional Excellence: -
- Collect and analyze the annual Training Needs Assessment (TNA) from all hospitals to identify skill gaps and development priorities.
- Consolidate and analyze data from multiple sources to support leadership development and succession planning.
- Manage and communicate the monthly and annual training calendar.
- Manage the Learning Management System (LMS) and training ticketing system, ensuring accuracy of data, records, and user engagement.
- Manage the training invoices cycle, ensuring proper documentation, accuracy, and timely processing.
People & Collaboration: -
- Coordinate all logistical arrangements for internal and external training programs, including venue booking, equipment setup, catering, and training material preparation.
- Collaborate with the HR Operations team to finalize attendance, validate participation, and track absence reasons.
- Manage the end-to-end process for external student training programs.
Customer, Patient & Stakeholder Focus
- Ensure training solutions address the real performance and capability needs of hospital departments and clinical/non-clinical functions.
- Provide timely and professional communication of training plans, updates, invitations, and guidelines to all stakeholders.
Compliance, Safety & Continuous Improvement: -
- Ensure full compliance with internal L&D policies, certification processes, training documentation standards, and accreditation requirements.
- Analyze all evaluation data to measure training effectiveness, impact, and ROI and recommend improvements.
- Maintain proper filing and documentation practices, including scanning and sending certificates to the personnel team for record-keeping.
Requirements: -
- Bachelor's degree in business administration, or related field.
- Certified training or diploma in L&D is preferred.
