Transport Operations Control Centre Manager

Role Summary

We are hiring a Transport Coordination Centre Manager to support the delivery of an international football event in Khobar.

The role will oversee the Transport Coordination Centre (TCC), ensuring real-time monitoring of transport operations, coordination of transport requests, issue resolution, stakeholder communication, and operational reporting throughout the event.

Key Responsibilities

• Manage daily Transport Coordination Centre operations, ensuring systems, staffing, and communication channels are fully operational.
• Monitor real-time transport services, including vehicle movements, routes, schedules, and service disruptions.
• Receive, prioritize, and coordinate transport requests from stakeholders, operational teams, and venues.
• Coordinate the resolution of transport disruptions, including contingency measures, backup vehicles, rerouting, and stakeholder communication.
• Manage 24-hour TCC coverage, including shift planning and effective handovers.
• Produce real-time situation reports and daily operational reports covering transport performance, incidents, requests, and resolutions.
• Coordinate with transport teams and other event functions to maintain an integrated view of operational performance.
• Coordinate with technology teams to ensure transport monitoring and communication systems remain operational.
• Escalate critical issues to senior management with clear incident details and recommended actions.
• Support the smooth delivery of transport operations throughout all event phases.
  
  

Required Skills

• Strong operational coordination and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Strong communication and stakeholder management skills.
• Experience with operational monitoring or control centre systems is an advantage.
• Fluent English & Arabic required.
  
  

Experience Requirement

• Minimum 6 years of progressive experience in event operations, transport operations, logistics, control centre management, or a related field.
• Experience working on large-scale sporting, entertainment, or international events is highly desirable.
• Experience managing high-volume operations in a fast-paced, multi-stakeholder event environment.
• Strong experience in real-time operational coordination, issue resolution, and stakeholder management.
  
  

Location / Work Mode

Khobar, Saudi Arabia

Additional Notes

Duration: 15 November - 9 February Industry: Events / Sports